Return and Refund Policy

We appreciate your confidence in our services and your satisfaction is our top priority. This Returns and Refunds Policy outlines our procedures regarding returns and refunds for our digital marketing services. Please read this policy carefully to understand your rights and responsibilities.

1. Scope of the policy

This policy applies to all purchases of digital marketing services made through our website or other platforms. It covers the terms and conditions for requesting refunds or returns of our services.

2. Eligibility for reimbursement

2.1.Service not provided: You may be eligible for a refund if we have not commenced the provision of the digital marketing services purchased. Once services have commenced, eligibility for reimbursement may be limited, as described below.

2.2.Quality and performance: If you believe that the quality or performance of the digital marketing services provided does not meet the agreed standards as described in your service agreement, you may be eligible for a refund. We may evaluate quality and performance based on mutually agreed metrics and key performance indicators (KPIs).

2.3.Cancellation prior to start: If you decide to cancel your digital marketing services prior to the start date, you may be eligible for a refund of the prepaid amount, subject to the cancellation fees specified in your service agreement.

3. Reimbursement Process

To initiate the reimbursement process, follow these steps:

3.1.Contact us: Send an email to our customer service team with the subject line "Refund Request". Please provide your name, contact information, service agreement details and a detailed explanation of the reason for your refund request.

3.2.Evaluation: Our team will review your application and evaluate your eligibility according to the criteria described in this policy.

3.3.Communication: We will contact you regarding the status of your claim within a reasonable period of time. If additional information is required, we will notify you promptly.

3.4.Reimbursement decision: If your refund request is approved, we will initiate the refund process within 3 business days. The refund will be issued using the same payment method you used for the original purchase.

4. Reimbursement limitations

4.1.Proportional reimbursements: If digital marketing services have been partially provided and you request a refund, we may offer a pro-rata refund based on the remaining services and the quality or performance issues identified.

4.2.Non-refundable rates: Some fees associated with our services may be non-refundable, as specified in your service agreement. These may include setup fees, consultation fees or third party expenses incurred on your behalf.

5. Cancellation and Termination

5.1.Cancellation by you: If you wish to cancel your digital marketing services, you must send written notice to our customer service team by email. The cancellation terms and applicable cancellation fees will be outlined in your service agreement.

5.2.Cancellation by Elevate Reach: Elevate Reach reserves the right to terminate or suspend the provision of digital marketing services if you breach the terms of your service agreement or engage in prohibited activities, as described in our Terms and Conditions. In such cases, eligibility for refund will be determined based on the circumstances that led to the termination.

6. Contact information

If you have any questions or need further assistance regarding our Return and Refund Policy, please contact us:

Address: Calle Río Guadiana #23, Piso #2, Colonia. Renacimiento, Cuauhtémoc, Código Postal 06500, CDMX, México.

Phone: +1-888-2125185

E-mail: cs@elevate-reach.net

7. Applicable Law and Jurisdiction

The laws of Mexico govern this Return and Refund Policy. Any dispute arising out of or relating to this policy shall be subject to the exclusive jurisdiction of the courts of Mexico.

8. Changes to this policy

Elevate Reach reserves the right to update or modify this Return and Refund Policy at any time to reflect changes in our practices or legal requirements. We will notify you of any material changes to this policy by posting the revised policy on our website with a revised effective date. Please review this policy periodically to stay informed about how we handle returns and refunds.

Elevate Reach is committed to providing high quality digital marketing services and we strive to resolve any issues quickly and fairly. Your satisfaction is important to us and we appreciate the opportunity to serve you in your digital marketing efforts under Mexican jurisdiction.